How to use Rapport Techniques on the Phone

The Fine Art of Building Rapport Over the Phone

Ask any job seeker, trying to network over the telephone and make appointments for
information meetings, what is the biggest challenge they face, and most of them will say
it is getting through the “gate keeper”.

This “gate keeper” as job seekers have come to refer to them, in an office set up is either the receptionist or the administrative assistant performing the function of reception or screening calls for the employer.

Having been an administrative assistant myself and having ultimately moved on to
training administrative assistant to perform their duties effectively, one thing is very
evident – the function of reception in any office is viewed by most people as a very
simple and non-important one. Hence the lack of respect and importance given to the
person performing this role. The opposite is in fact true.

A receptionist, as per the job description, has a lot of powers in determining which particular colleague gets to see the visitors or take phone calls.

Keeping this very important aspect in mind and remembering that receptionists are people too who have needs, the following techniques will help you to deal with them and effectively be passed on to speak to the employer.


SERIES:
How to use Rapport Techniques on the Phone

Initial stage of the phone call-How to use Rapport Techniques on the Phone

Dealing with challenges-How to use Rapport Techniques on the Phone


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