7 Key points on Rapport Building over the Phone

Key learning points on rapport building over the phone

Body Language and building rapport is about communicating to the person's conscious but more so the subconscious mind. Naturally, we all have barriers or filters or guards that we have put up that body language and rapport building tips and techniques helps even while conversing over the phone.

These body language skills and rapport building tips and techniques will assist you in your work place with your boss, co-workers, subordinates and customers as well as in your personal life and more.

• Remember that rapport is about being a friend

• Use your active listening skills and become aware of the other person's emotional driver or mood. It will be either a 'movement away from pain' or a 'planned movement towards pleasure'

• Excellence in communication can be achieved through a conscious effort put in to your use of tonality.

Be congruent in tone and words. Really mean what you say

• Stand Up! Try a more upright sitting position, or even stand up to build rapport.

Even though you are talking over the phone and the recipient will not be able to see you, standing up adds professionalism and alertness to your speech which is felt by the receiver on the other end. It really works!

• Smile! Again, even thought they cannot see you, the smile will carry over in your tone and be felt by the person on the other end of the phone call.

• Remember that 'clean language' is a quick win strategy for creating rapid rapport.

• Use key words used by the person on the other end of the call to reassure that you have listened and are in tune with him or her. Read How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

Rapport building acts as the foundation for getting what you want, to building trust and getting the other person to like you and feel comfortable with you, and in a sales situation to the introduction of products and services that could benefit the customer. Without establishing rapport, you are unlikely to get the results you desire.

Read the series on How to use Rapport Techniques on the Phone



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Instant Rapport

The Five Stage of a Successful First Encounter

Powerful 'Mirroring Technique' in Body Language (Series)

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

Unveiling a Person's Sensory Preferences, Powerful Body Language Skill

Take me to Body Language Secrets Revealed

How to use Rapport Techniques on the Phone

The Fine Art of Building Rapport Over the Phone

Ask any job seeker, trying to network over the telephone and make appointments for
information meetings, what is the biggest challenge they face, and most of them will say
it is getting through the “gate keeper”.

This “gate keeper” as job seekers have come to refer to them, in an office set up is either the receptionist or the administrative assistant performing the function of reception or screening calls for the employer.

Having been an administrative assistant myself and having ultimately moved on to
training administrative assistant to perform their duties effectively, one thing is very
evident – the function of reception in any office is viewed by most people as a very
simple and non-important one. Hence the lack of respect and importance given to the
person performing this role. The opposite is in fact true.

A receptionist, as per the job description, has a lot of powers in determining which particular colleague gets to see the visitors or take phone calls.

Keeping this very important aspect in mind and remembering that receptionists are people too who have needs, the following techniques will help you to deal with them and effectively be passed on to speak to the employer.


SERIES:
How to use Rapport Techniques on the Phone

Initial stage of the phone call-How to use Rapport Techniques on the Phone

Dealing with challenges-How to use Rapport Techniques on the Phone


This is really helpful, I want to know more:

7 Key Points on Rapport Building over the Phone

The Five Stages of a Successful First Encounter

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

Unveiling a Person's Sensory Preferences, Powerful Body Language Skill

Take me to Body Language Secrets Revealed

Powerful 'Mirroring Technique' in Body Language

Unveiling a Person's Sensory Preferences, Powerful Body Language Skill

Since body language consists of more than 90% of how and what we communicate, it is only the smart thing to do to learn this intriguing yet simple language.

Sensory preferences: If you really want to communicate with other people on their own wavelengths to help you achieve a more agreeable, friendly, even intimate and trusting results, learn to rapidly figure out their sensory preferences.

People view the world in one of three basic ways:

Visuals are motivated primarily by what they see.

Auditories are primarily motivated by what they hear.

Kinesthetics are motivated primarily by physical sensations.

You can quickly recognize to which group people belong to by listening to the vocabulary they use.

Here we have given a few examples for you to familiarize yourself with. You may have noticed them in your daily life. It is helpful is you try and associate each example below with someone you know in your family, in your office, etc. This way it will be easier to remember and categorize these sensory preferences with the new people you meet.

Visuals:
These people are the ones who tend to talk fast. They wave their hands and look up with their eyes. Visuals also tend to dress well and say a variation of something like: “I’d like to see proof of that”.

Auditories
These are people that will talk at a medium speed. It will not be noticeable as it will be a normal speed and won't jump out at you. Auditories also have melodic and expressive voices, gesture and move their eyes from side to side and will say a variation of: “I hear that”.

Kinesthetics
Kinesthetics tend to speak very slowly as if putting a lot of care and great detail into their speech and content. Notice how they look down as they speak. These are people that like to wear textured clothing, and talk about how they feel. They will usually start sentences with: "I feel that this is not right..".

Detecting sensory preferences requires you to pay close attention to others, which in itself makes you a more people oriented and likeable person. However, in addition to that when you learn how to synchronize with people using their type of vocabulary, they feel comfortable with you and your ability to develop rapport with almost anyone will grow.

WOW! I want to read more Body Language articles on InfoTank.

Body Language Secrets Revealed

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

How to use Rapport Techniques on the Phone

Key Points on Rapport Building over the Phone

Instant Rapport

Powerful 'Mirroring Technique' in Body Language

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

Gesturing, other body movements and tonality are typically unconscious and are also important in generating rapport. If a person that you are talking with likes cars (or has problem skin) and working on their car helps them to relax (or their problem skin is bothersome to them), you need to be able to communicate to their subconscious mind that the two of you are the same (even if you don't have a car or problem skin yourself).

The more you say the word "relax" or "bothersome" just the way they said it to you, the more powerful the suggestion will be. If they are looking at you, you can use the gesturing and other body movements to unconsciously communicate to them that you understood exactly what they meant. If they point to their heart when they mention the word relax, point to your heart when you speak about that same thing or if they frown when they say bothersome or annoying, you should also do the same when you repeat those words in your sentences.

Yes, you can also generate rapport with your language and tonality. If your subject is describing a feeling, and describes it as "brutal," when you mention that feeling back to them make sure you use the same phrase "brutal" with the same tone of voice and inflection.

Remember: don't overdo this as that will bring your efforts to be quite noticeable. Try to remember roughly how many times they use it and then use it more or less the same number of times in your dialect.

Here's one powerful way to utilize this "out-of-awareness" unconscious communication. Though it's a very simple technique many people are unaware of it. Synchronize your words with your subjects exhale. Meaning, speak when your subject is breathing out and remain silent when they're breathing in.

You can tell when most people are breathing by watching the rise and fall of their shoulders.

Match their breathing with your words, even if you have to break a sentence in the middle do so. It's very hypnotic and will build instant rapport creating a more closer, trustworthy and agreeable connection between the two of you. You can match any unconscious pattern and breathing is probably the most common.

Tell me more!
The Five Stage of a Successful First Encounter

Unveiling a Person's Sensory Preferences, Powerful Body Language Skill

How to use Rapport Techniques on the Phone

Take me to Body Language Secrets Revealed

Powerful 'Mirroring Technique' in Body Language

Instant Rapport

With rapport you can much more easily...

• create a feeling of connection - like you're someone's long lost friend
• convey trust
• generate empathy
• communicate on an unconscious level with everyone you meet to get what you want - when you want it!

Some of the more successful people (we all know who they are in our sphere of contacts), whether they are successful financially or simply in their personal relationships, make friends easily, or share a wonderful relationship with their neighbors and coworkers, are naturally able to make others like them. Those of us who are not born with this knack can develop it by applying just a few of the same principles these more successful people apply consciously or unintentionally in their interactions.

One of the biggest benefits of having other people like you is that they become eager to help take care of your needs and desires and enjoying relationships with other people is a major factor contributing to longevity and happiness.


If you make the right first impression, demonstrating that you are sincere, safe and trustworthy, you can initiate the building of a lasting rapport within 90 seconds.

Projecting the Right Attitude

Your attitude determines the quality of your relationships. When you project a “really useful attitude,” one that is cheery, interested and helpful, other people will want to be around you. Your attitude sets the quality and mood of your thoughts, which in turn influence your voice tone, the words you use, your facial expressions and your body language.

It’s up to you to choose your attitude. When you project the opposite attitude, they will have the opposite reaction.

Very important: Make sure your words, tone of voice and gestures are all consistent. When faced with inconsistency among these three ways of delivering a message, people pay most attention to body language, and then to tone of voice -- and surprisingly little to the actual words.

Be Like Them and They Will Like You!

We like people who are like us, so the key to establishing rapport with strangers or people that we know we have very limited time with is to learn how to be like them. This requires you to deliberately control your behavior to become sufficiently like the other person to form a connection -- at least for a short time.

Look around a restaurant or any other public place where people meet and socialize and compare those couples who are in rapport with those who are not. The ones who are in rapport lean toward one another... adopt similar arm and leg positions... talk in similar tones of voice. In short, they seem to be synchronized.

Synchronize (like the swimmers)

The quickest way to establish rapport with people you meet is to synchronize with them.

Isn't Synchronizing being phony or insincere?
No!

Synchronizing is to help you put the other person at ease and speed up the rapport that would otherwise take longer to develop. You are not expected to make your movements, tone and voice mimic the other person’s, but just to act with him/her the same way you would if you were already friends.

Moreover, synchronizing will help put the other person at ease quicker and they will be in tune with what you have to say. Everyone wants a good working and healthy interaction and that is exactly what yow will be providing without mutual benefit in mind.



Great! I would like to know more on How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

How to use Rapport Techniques on the Phone

Key Points on Rapport Building over the Phone

Unveiling a Person's Sensory Preferences, Powerful Body Language Skill

Take me to Body Language Secrets Revealed

Powerful 'Mirroring Technique' in Body Language

Advanced Mirroring Technique of Body Language

The information on this site is very powerful and affective if applied correctly. Please be aware of this fact and use it for your benefit but NOT excluding others. In other words, practice responsibly! After all, we exist simultaneously but in different awarenesses. The aim of this site is to benefit it's readers and be more successful.

A more advanced aspect, although controversial as to the effectiveness of it, is mirroring of blinking and breathing.

Being able to mirror the breathing and blinking will create an even deeper rapport.

Mirroring is about making a connection with the unconscious mind. When you show a person's unconscious mind that you understand it - the unconscious responds very favorably.

One of the ways to communicate this message of understanding to the unconscious is to communicate outside of your subject's conscious awareness. A good example of something that occurs outside of a person's conscious sphere is breathing. You breathe all day long but for the most part you're not conscious of it. You don't think about your breathing.

So if you send a message to the person's unconscious that you're paying attention to this unconscious process (breathing), the unconscious mind begins to listen closely and feel as if you are its friend.

But be careful to not be over zealous in this effort because in concentrating too hard on the breathing and blinking you might miss a beat in the conversation which can cause you to appear as being absent minded, bored, or not caring about what your subject is talking about. This will create an opposite and negative image to the one you are trying to make in the mind of the person you are conversing with.

Just try to let it come natural and don't worry too much. It takes practice and doesn't (and normally won't) happen all in one day.

Blinking and Breathing

Try to gently and casually notice (without staring) the other person's blinking pattern and breathing rhythm. And slowly try to time it exactly or near to that time. This should be done when you feel that a certain level of familiarity and ease has set into the conversation. All the steps of the mirroring techniques should be done first.

Aligning the blinking and breathing with the other person will naturally bring the two of you closer and on the same page creating a more relaxed, trusted and comfortable atmosphere between the two of you.

Note: This advanced technique should be eased into place and not rushed into.

Don't panic to try and align your blinking and breathing pattern to theirs' by doing it faster or harder. This will bring your efforts to the conscious level. And once your conversing partner becomes aware of what you are trying to do, it renders all your efforts useless and a waste of time, not to mention you appearing as a manipulator in their eyes. This is why this technique is for the advanced stage and should only be implemented once you have mastered the step by step techniques to mirroring in body language.

Thanks but what about if I don't have a lot of time to build rapport?
Read InfoTank article on Instant Rapport!

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

Body Language Secrets Revealed

Take me back to Step-by-Step Guide to Mastering Mirroring Body Language

Powerful 'Mirroring Technique' in Body Language

Mastering 'Mirroring' Body Language-Step by Step Guide

Step by Step Techniques to master 'Mirroring' body language:

The information on this site is very powerful and affective if applied correctly. Please be aware of this fact and use it for your benefit but NOT excluding others. In other words, practice responsibly! After all, we exist simultaneously but in different awarenesses. The aim of this site is to benefit it's readers and be more successful.


Following: Do the similar movements after they do them.

Note that although your mind might scream, "This is stupid! I'm going to get caught! This person MUST see me doing the same movements! This is ridiculous!” Don't' listen to it, fight it, it is self defeating voice in the back of your head. Why? Because they NEVER NOTICE it! Instead, they feel more comfortable and relaxed in connection with you, and eventually (that's why you even bothered, right?) - more drawn to you.


Pacing: Remember to do the movements during the same time with they are doing them.

Yes again! Sounds impossible? Well it isn't.

Have you ever noticed how you sometimes happened to do the same things at exactly the same time with another person? Maybe you yawned and then have a laugh about it? Because you thought it was accidental? Well it wasn't!

You had subconsciously reached the second stage of mirroring. There's nothing magical or supernatural about doing the movements at the same time, because essentially the second phase is a stage of transition between the first and the third.

In mirroring, there's always a leader and a follower. So far, they have been leading you (because were unaware of the mirroring technique and so you had been following).

But now you are aware because you came to InfoTank and read this article! This is the stage in the mirroring technique when YOU will be leading! And the inevitable stage between following and leading is pacing - you are doing movements simultaneously.


Leading: If you've done your mirroring right, have followed and paced from steps 1 and 2 above, then you are ready for a revelation. You can finally LEAD! This will be very empowering as you decide the mood that you want to set and what the outcome of the meeting will be.

Give it a try. Test the waters of how far you have come and if you need to still work more on steps 1 and 2 or not.

Cough.
they cough.
Scratch your elbow.
Well maybe they'll scratch their shoulder instead of the elbow, but now you know that the groundwork has been laid successfully.


In addition to being a tool of building rapport, you can lead them into doing some pretty fun stuff. Do a movement with your hands mimicking the parting of legs (something you will often catch Donal Trump doing on TV when he is explaining his point) and watch their legs eventually part slightly as well.

Remember:This should be associated with something you are talking about. if it looks strange, they'll notice it and you don't want their conscious attention on your movements. The key to this mirroring technique working and your body language skills being successful is in keeping their mind busy with what you're talking about and not what you are doing with your hands or the rest of your body.

Have fun but note that we can only influence and person's mood not their behavior.




Ready for more? then click here for more Advanced Mirroring Techniques in Body Language.

Instant Rapport

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

How to use Rapport Techniques on the Phone

Key Points on Rapport Building over the Phone

More about Body Language: Body Language Secrets Revealed

How to use Mirroring Technique in Body Language for my benefit?

Mirroring can be used as a tool for building rapport. Being similar or having someone similar in your vicinity creates a feeling of ease, comfort, being understood, protected (should there appear a threat of any sort, there's two of you now), etc.

What is all this knowledge good for?
So you can use the power of mirroring to create these feelings in the one you are mirroring. They'll then subconsciously link all those positive feelings back to you (after all, you are the one actively mirroring) and rapport and trust is naturally going to develop between you.

How, whom, from where should you mirror, and when?

Whom ?- that's easy, the person you want of course!

How?- by assuming the same posture, doing the same movements with your hands, in all respects using your body in a similar fashion to theirs.

From where and to mirror? - the most common situation is when you're talking to them. But you can also try mirroring from a distance, say in a classroom, meeting, night-club or cafeteria, just make sure they have a chance to subconsciously detect you mirroring them, in other words, they must be able to see you.

Here’s a quote on body language that shows just how affective the mirroring technique can really be. The power one gains with mastering this technique will echo in all areas of that person's life and can bring many opportunities that might otherwise would be difficult to obtain.

Maxim Magazine: “I love it when a guy sort of mirrors my physical behavior, like when I’m sitting across from him and I lean in to say something, I like him to lean in. If I’m talking really fast, and he can keep up with me, it makes me feel like we’re in the same place. If I’m being a little frenetic and he’s slow and relaxed and laid-back, I feel really close to him.
—Carlie, 30, Salt Lake City”

The information on this site is very powerful and affective if applied correctly. Please be aware of this fact and use it for your benefit but NOT excluding others. In other words, practice responsibly! After all, we exist simultaneously but in different awarenesses. The aim of this site is to benefit it's readers and be more successful.

Give me a Step-by-Step Guide to Mastering Mirroring Body Language

Advanced Mirroring Technique of Body Language

Tell me about: Instant Rapport

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

How to use Rapport Techniques on the Phone

Key Points on Rapport Building over the Phone

More on Body Language Secrets Revealed

Powerful 'Mirroring Technique' in Body Language

The body language technique known as Mirroring is sometimes also known as Physical Mirroring. We've probably been doing it all our life without even knowing it.

Once we know how to harness the power of mirroring consciously it's quite a powerful technique in body language. It gives us the power to influence other people's moods and consequently how they will react to what we have to say.

Notice how people that seem to be engaged in an interesting conversation are excited about what they themselves are saying and are about to say, and also what the other person is saying. This is referred to as having rapport. In terms of body language, they seem to take the same poses, whether sitting or standing up.

When sitting, either side by side or on opposites sides of the table - one leans forward and then the other leans forward as well. Or, one leans backward and then the other also leans backward as well. Of course this is all done unconsciously. They might cross their hands in the same manner, tilt their heads similarly, seem to be having similar side-activities (one playing with his fork, the other with her pen), etc etc.

Are they directing their actions consciously?

Probably Not. All their energies and concentration is on the discussion, everything else happens subconsciously.

But this is where it gets more interesting. They don't even have to be having a discussion, they may just both be thinking their own thoughts… and still you can see body language mirroring taking place, (if you read this article that is!). They make the same movements close to the same time without seemingly having any knowledge of this or having any sort of interaction with the other person.

Wow, That is interesting. Tell me:
How to use the Mirroring Technique in Body Language

Mastering 'Mirroring' Body Language-Step by Step Guide

Advanced Mirroring Technique of Body Language

I would like to skip to: Instant Rapport

Body Language Secrets Revealed

Introduction to Reading Body Language
Research done at The University of Pennsylvania determined to what extent a person's body language affected the impression people get of him/her. They discovered that whenever there was a change in a person's emotion, there was also a corresponding change in the gestures and tone of voice. The shocking results were that people build their impression of you based on:

• 55 percent gestures, posture and movements.

• 38 percent on the tone of your voice (tempo and frequency).

• Only 7 percent on what you actually say.
  

That is a total of 93% for body language(which comprises of bodily gestures and tone of voice) and only 7% on spoken words. That means that 93% of what you are communicating does not even come out of your mouth but rather through your body language.


How Reading Body Language is Useful to Me?
Researchers were successful in identifying a dictionary of feelings and their corresponding gestures. The result is that someone who has access to this information can know how other people are currently feeling based on any changes in their body language. But also change your own body language to subconsciously communicate the image that you want people to have of you.

Learning to read body language is not a hard task, you just need to know the famous body language gestures and their associated emotional states and then link them together when you see any of them somewhere.


Reading Body Language
Body language gestures, signals and postures can be read in groups or bundles, depending on the internal emotions and mental states. Recognizing a whole cluster is thus far more reliable than trying to interpret individual elements.


* Aggressive body language: Showing physical threat.

* Attentive body language: Showing real interest.

* Bored body language: Just not being interested.

* Closed body language: Many reasons are closed.

* Deceptive body language: Cover up lying or other deception.

* Defensive body language: Protecting self from attack.

* Dominant body language: Dominating others.

* Emotional body language: Identifying feelings.

* Evaluating body language: Judging and deciding something.

* Open body language: Many reasons for being open.

* Power body language: Demonstrating one's power.

* Ready body language: Wanting to act and waiting for the trigger.

* Relaxed body language: Comfortable and unstressed.

* Romantic body language: Showing attraction to others.

* Submissive body language: Showing you are prepared to give in.



Also read:
Powerful 'Mirroring Technique' in Body Language (Series 1 of 4)

How to use the Mirroring Technique in Body Language for my Benefit (Series 2 of 4)

Mastering 'Mirroring' Body Language-Step by Step Guide (Series 3 of 4)

Advanced Mirroring Technique of Body Language (Series: 4 of 4)


Instant Rapport

The Five Stage of a Successful First Encounter


How to use Rapport Techniques on the Phone (Series 1 of 3)

Initial stage of the phone call-How to use Rapport Techniques on the Phone (Series 2 of 3)

Dealing with challenges-How to use Rapport Techniques on the Phone (Series 3 of 3)


7 Key Points on Rapport Building over the Phone

How to SYNCHRONIZE Body Language--Instant Rapport Building Technique!

Unveiling a Person's Sensory Preferences, Powerful Body Language Skill


Signs that Shows that He/She likes You (Series: 1 of 4)

Signs that Show That Someone Loves You (Series: 2 of 4)

How to Know if Someone Is in Love with You (Series: 3 of 4)

Love Signs: Is He/She Interested? (Series: 4 of 4)